Smart Instant Support for
Facebook Messenger

Preferred Communication Channel — Over 500 Million Daily Users Worldwide.

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instant support
Social Media

Reach out on Social Media platform through Facebook Messenger

Support Genie's customer support for Facebook messenger deliver a great customer experience. Messenger support is more effective than email. This makes developing a support strategy for Messenger critical to your business. Support Genie customer support for Facebook messenger offers several Benefits.
  • Enables customers to reach out instantly.
  • Improve Customer Accessibility.
  • Rich Multimedia interaction.
  • Easy, Fast and Cost Saving.
  • Automate Conversations in Real-Time.
  • Software scales as your team grows.
  • No hardware or installation required.
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Support Genie Facebook Messenger Features

  • Preferred social media communication route for customers
  • Integrated chatbot to Automate support Issues with A.I.
  • Automatic Issue Assignment
  • Ticketing system
  • Support for multiple agents
  • Rich Analytics
  • Smart Notifications
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Why your team will fall in love with Support Genie

Live Chat
Real time chat multimedia communication over web or mobile apps.
SMS
SMS Chat and Bots with support for phone numbers from over 30 countries.
Visual Assistance & Live Video
Help resolve customer issue visually, quickly & easily.
Chat Bots
Be there for your customers 24/7. AI conversational chat bots with latest enhancements in Natural Language Understanding.
WhatsApp
A secure way to communicate & built trust among customers.
Facebook Messenger
Live Chat and Bots for Facebook Messenger, one of the most uncluttered social media platform to help resolve customer queries.
Ticketing System
Better manage customer issues with a Ticketing System built for Omni Channel Communication.
Auto Assignment of Tickets
Automatic assignment of tickets through advanced algorithms.
Analytics
Helps to monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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