Instant customer
support with
Facebook Messenger

Preferred communication channel —
over 500 million daily users worldwide.
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social media platform

Many reasons why your
customers use Messenger

Facebook Messenger integration into an omnichannel customer support platform is preferred by power users to unlock added benefits.
  • Conveniently organize support issues for team access.
  • Improve customer accessibility.
  • Save and share multimedia across different departments.
  • Increase team productivity by engaging within one platform.
  • Deploy an automation workflow for a quicker response.
  • Support Genie allow you to scale as your team grows.
  • Web based solution, no hardware or installation required.

The most direct line of
communication to your customers

  • Preferred social media communication route for all demographics.
  • Integrated chatbot to automate support Issues with AI.
  • Automatic issue assignment according to relevant issues.
  • Organize support issues with an intuitive ticketing system.
  • Team collaboration capabilities with smart routing to product specialists.
  • Rich analytics for reporting and defining your contact center KPI's.
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Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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AI conversational chatbot that never sleeps.
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A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

Get started now