Genesys offers a powerful customer service and engagement platform that scales to meet the needs of any business. By integrating SupportGenie with Genesys Support and/or Genesys Chat, you’ll be able to manage all your support tickets in one place and provide more responsive service.
- Create and join remote support sessions directly within Genesys
- Insert session links into Genesys tickets or chats
- Easily switch from chat to remote session, reducing wait time and improving satisfaction
- Monitor open Genesys sessions from the SupportGenie Management Console