Genesys offers a powerful and scalable customer service and engagement platform to help manage your customer base efficiently.SupportGenie’s Augmented Reality Remote Virtual Assistance integrated with Genesys hands you the power to resolve your tickets faster and improve customer experience.

• Create and join remote assistance sessions instantly within Genesys.
• Send session invite links directly through your Genesys dashboard.
• Easily switch from chat to a remote visual session, reduce wait time, and improve customer satisfaction.