SupportGenie  +  Genesys

SupportGenie Integration Partner: Genesys
social media platform
Genesys offers a powerful customer service and engagement platform that scales to meet the needs of any business. By integrating SupportGenie with Genesys Support and/or Genesys Chat, you’ll be able to manage all your support tickets in one place and provide more responsive service.
  • Create and join remote support sessions directly within Genesys
  • Insert session links into Genesys tickets or chats
  • Easily switch from chat to remote session, reducing wait time and improving satisfaction
  • Monitor open Genesys sessions from the SupportGenie Management Console
Zendesk Integration

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