SupportGenie  +  Genesys

Integration Partner: Genesys
social media platform

Genesys offers a powerful and scalable customer service and engagement platform to help manage your customer base efficiently.SupportGenie’s Augmented Reality Remote Virtual Assistance integrated with Genesys hands you the power to resolve your tickets faster and improve customer experience.

  • Create and join remote assistance sessions instantly within Genesys.
  • Send session invite links directly through your Genesys dashboard.
  • Easily switch from chat to a remote visual session, reduce wait time, and improve customer satisfaction.

HOW IT WORKS

Connect

identify
Share session invite link with the customer

Identify

identify
Understand customer’s issue quickly through live video stream

Assist

identify
Guide the customer through the solution steps easily with annotations

Resolve

identify
Resolve issues faster from the comfort of your own space

Key Features

Augmented Reality Remote Virtual Assistance

AR annotation makes it easier to identify issues and guide through solutions

Cross-Platform Support

Supported on Android, IOS devices and all popular web browsers

Convenient Remote Support

Connect to your customers instantly with session invite links through SMS/Email

Seamless Integration

No additional code, configuration or considerable training required

Easy to Use

Just like another Android or IOS app for your end users

How It Will Benefit You

Resolve Issues Faster

Let your experts guide customers on live video, saving the time for on-site visit

Minimize Downtimes

Provide instant and effective remote assistance, thus improving customer service

Reduce Operational Costs

Simplify problem resolution with live sessions reducing your overhead expenses

Increase Customer Satisfaction

Grow and maintain a happy customer base with fast and efficient service

Gain Competitive Edge

Surpass all competition with the future of customer service

Build Brand Image

Employ state of the art AR technology and make your brand stand out

Integrations

CUSTOMER RELATIONSHIP MANAGEMENT / SERVICE DESK

Don’t miss out on the future of customer support!