Instantly resolve
issues with live chat

Live chat integration into your
hardware support process for faster communication.
REQUEST A DEMO!
live chat gif
responsive customer interaction

Customer interactions
with live chat

46% of customers favored live chat as the main digital contact method for hardware support ―
followed by e-mail (29%) and social media (16%).
  • Customer personalization with live interaction.
  • Cost effective customer service solution.
  • Omni-channel support capabilities.
  • Startup level to enterprise level automation.
  • Scalable for multiple agents as your support team grows.
  • Critical thinking & problem solving in real-time
  • Cloud-based solution means no hardware or installation required.
REQUEST A DEMO!

Upgrade your product
app with a robust chat solution

Add live chat to your product app with a custom SDK.
  • Easy to add to your app code.
  • Java/Kotlin based SDK for Android.
  • Objective C & Swift for iOS.
  • Compatible with Android > 5.0 and IOS > 9.0.
  • Support for live video and chat.
  • Backend ready for chatbot integration.
REQUEST A DEMO!
Integrate livechat
AI conversational

AI, the customer support
engine you need in order to scale your business

AI conversational chatbots respond to hardware support issues with solutions to commonly asked questions 24/7. Prioritize conversations and route from chatbot to a human support agent when complex issues arise or personalization is needed.
REQUEST A DEMO!

Live chat adds another dimension to a robust omnichannel solution

  • Dynamic chat widget for your website.
  • Add chat to your iOS/Android product apps.
  • AI conversational chatbot to automate support Issues.
  • Automatic issue assignment to specialized agents.
  • Chatbot organizes conversations into a ticketing system.
  • Team support capabilities for multiple agents.
  • Power users unlock added features with API access.
  • Analytic KPI tracking with a backend agent portal.
  • Smart notifications prioritizes customer alerts.
REQUEST A DEMO!
Live chat

Why your team will fall in love with Support Genie?

live chat icon
Live Chat
Multimedia communication over web or a mobile app.
message icon
SMS
SMS with support for phone numbers from around the world.
visual assistance icon
Live Visual Assistance
Resolve customer issue visually, quickly & easily.
chatbot icon
Chatbot
AI conversational chatbot that never sleeps.
whatsApp icon
WhatsApp
A secure way to communicate & built trust among customers.
messenger icon
Facebook Messenger
Integrate social media channels to help resolve customer queries.
settings icon
Ticketing System
Integrate all communications channels into one platform.
substract icon
Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
flag
Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

Get started now

CLAIM YOUR free TRIAL!
Support Genie logo
REQUEST A DEMO!
Features
AR ManualsAR Self-serviceLive ChatAI ChatbotVisual Assistance & Live VideoWhatsAppFacebook MessengerMMS/SMS
Company
About UsTeamCareersTerms of ServicePrivacy Policy
Support
DocumentationFAQIntegrationsContact Support
Resources
BlogPress
Contact
contact@supportgenie.io+1 415-448-7340+91 9313167893