Instantly resolve
issues with live chat

Live chat integration into your
hardware support process for faster communication.
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responsive customer interaction

Customer interactions
with live chat

46% of customers favored live chat as the main digital contact method for hardware support ―
followed by e-mail (29%) and social media (16%).
  • Customer personalization with live interaction.
  • Cost effective customer service solution.
  • Omni-channel support capabilities.
  • Startup level to enterprise level automation.
  • Scalable for multiple agents as your support team grows.
  • Critical thinking & problem solving in real-time
  • Cloud-based solution means no hardware or installation required.
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Upgrade your product
app with a robust chat solution

Add live chat to your product app with a custom SDK.
  • Easy to add to your app code.
  • Java/Kotlin based SDK for Android.
  • Objective C & Swift for iOS.
  • Compatible with Android > 5.0 and IOS > 9.0.
  • Support for live video and chat.
  • Backend ready for chatbot integration.
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Integrate livechat
AI conversational

AI, the customer support engine needed to scale your business

AI conversational chatbots are your frontline to customer interaction and prioritizes conversations to route them from chatbot to a human support agent when complex issues arise or personalization is needed.
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All-in-one omnichannel solution optimized for efficiency

  • Dynamic chat widget for your website.
  • Add chat to your iOS/Android product apps.
  • AI conversational chatbot to automate support Issues.
  • Automatic issue assignment to specialized agents.
  • Chatbot organizes conversations into a ticketing system.
  • Team support capabilities for multiple agents.
  • Power users unlock added features with API access.
  • Analytic KPI tracking with a backend agent portal.
  • Smart notifications prioritizes customer alerts.
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Live chat

Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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