Reach all your customers
With text messaging.

Resolve hardware issues with a text message. Access numbers from over 50 countries including, Australia, Canada, India, South Africa, UK, USA, and more.
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SMS
conversational chatbot

Why are you not using SMS for hardware support?

Customers can send text & images of issues they are facing directly a service specialist for them to diagnose.
  • Automated replies for your customer care team.
  • Cost effective customer service solution.
  • Send contest info, surveys or receive feedback on service.
  • Add automation into your messaging with AI.
  • Your customers don't require app downloads or updates.
  • Organizing messages will help scale your support process.
  • Select local phone numbers with regional area codes.
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Support Genie SMS/MMS
support features

  • Access phone numbers from over 50 countries.
  • You can bring your own phone number.
  • Add SMS chatbot to automate support issues with AI.
  • Convert interactions into issue assignments.
  • Organize messages with a backend ticketing system.
  • Support for multiple agents for team collaboration.
  • Exchange pictures or videos and document them.
  • Backend analytic reporting KPI metrics.
  • Smart contact center notifications.
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Integrate livechatbot

Support Genie SMS chatbot

  • Reach your customers within one platform.
  • 90% of messages are read within three minutes after it is received.
  • Team access to shared files and message history.
  • A multilingual service to expand your reach.
  • Gather information up-front with chatbot implementation.
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Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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