Smart Instant Support with
SMS 

Easy to add customer support over SMS with phone numbers from over 50 countries including, Australia, Canada, India, South Africa, UK, USA, and more.

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SMS
SMS messaging tool

Why use SMS for support?

SMS messaging tool for sales and service is one of the most easy and convenient way of communication. Customers can instantly get support directly from their smartphone. Customer service agents can also receive pictures or videos from customers instantly using SMS.
  • Automated replies for your customer care team.
  • Cost effective customer service solution.
  • SMS could issue a survey, run contests, receive feedback on service.
  • Automate support Issues with A.I.
  • SMS is not an app and does not need to be downloaded or updated​.
  • Software scales as your team grows.
  • No hardware or installation required.
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Support Genie SMS/MMS Support Features

  • Phone numbers from over 50 countries
  • You can bring your own phone number
  • Add SMS chatbot to automate support issues with A.I.
  • Automatic issue assignment
  • Ticketing system
  • Support for multiple agents
  • Send or receive pictures and videos
  • Rich Agent Analytics
  • Smart Notifications
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SMS/MMS features

Support Genie SMS Chat Bot

  • Reaching to people on a platform that stays with them
  • 90% of messages are read within three minutes after it is received
  • Shared pictures & videos
  • A multilingual Service
  • The biggest advantage will using SMS bots in that you have your customer’s number
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Why your team will fall in love with Support Genie?

Live Chat
Real time chat multimedia communication over web or mobile apps.
SMS
SMS Chat and Bots with support for phone numbers from over 30 countries.
Visual Assistance & Live Video
Help resolve customer issue visually, quickly & easily.
Chat Bots
Be there for your customers 24/7. AI conversational chat bots with latest enhancements in Natural Language Understanding.
WhatsApp
A secure way to communicate & built trust among customers.
Facebook Messenger
Live Chat and Bots for Facebook Messenger, one of the most uncluttered social media platform to help resolve customer queries.
Ticketing System
Better manage customer issues with a Ticketing System built for Omni Channel Communication.
Auto Assignment of Tickets
Automatic assignment of tickets through advanced algorithms.
Analytics
Helps to monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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