Automate your customer
support with AI

Everything you do revolves
around your customer.
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New technologies open up
newer opportunities
for support

With Augmented Reality, reduce the average handle time for support tickets by
providing visual tutorials for DIY installation or device maintenance.

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Communication  channels

Hardware issues resolved 2X faster from your customer's hands

  • Existing communication channels are integrated into an omnichannel contact center.
  • Deploy live chat functionality to reach your customers instantly.
  • AI chatbot deployed to your website and your product app.
  • Centralized social media portal for added privacy.
    (Meta integration: Facebook Messenger & WhatsApp)
  • SMS with phone numbers from over 50 countries for added convenience.
  • Give personalized attention with visual assistance and live video.
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Level up your support
team with AI chatbots

Use AI and Natural Language Understanding (NLU) to create a chatbot that will react to your customers' questions. Suited for businesses looking to automate product support and optimize growth.

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AI chatbot
visual assistance tools

Better customer support with an extra set of eyes

Engage with audio, text and visual aids in real time to facilitate customer issues with ease. Mobile apps can securely bridge communication with a live video stream so that support agents can properly visualize and diagnose your customer's needs.

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Support Genie Insights

Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity by 2X

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