Automate your customer
support with AI

Everything you do revolves
around your customer.
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Live Chat
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Messenger
AI Chatbot
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WhatsApp
Visual Assistance
& Live Video
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New technologies open up
newer opportunities for support

Augmented Reality, reduces the average handle time for support tickets
by providing visual tutorials for DIY installation or device maintenance.

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Communication channels

Hardware issues resolved 2X faster from your customer's hands

  • All your communication channels integrated into an omnichannel contact center.
  • Deploy live chat functionality to reach your customers instantly.
  • AI chatbot deployed to your website and your product app.
  • Centralized social media portal for added privacy.
    (Meta integration: Facebook Messenger & WhatsApp)
  • SMS with phone numbers from over 50 countries for added convenience.
  • Give personalized attention with visual assistance and live video.
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Level up your support
team with AI chatbots

AI and Natural Language Understanding (NLU) is the best solution for businesses looking to automate product support and optimize growth.

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visual assistance tools

Better customer support with an extra set of eyes

Facilitate customer issues in real time with a mobile app that can securely bridge communication with a live video so that support agents can properly diagnose your customer's needs.

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Support Genie Insights

Customer Support
March 19, 2022

Which Technologies Help in Expanding Reach to the Customer?

Augmented Reality
November 24, 2021

The Top 3 AR Use Cases in Customer Support

Growth
September 13, 2021

5 Ways to Turn Your IT Support Team Into Superheroes

Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity by 2X

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contact@supportgenie.io+1 (415) 448 7340
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