Automate your customer
support with AR

Everything you do revolves
around your customer.
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New technologies open up
newer opportunities for support

Augmented Reality, reduces the average handle time for support tickets by
providing visual tutorials for DIY installation or device maintenance.

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AR Genie

AR Genie Remote Assistance

  • Remotely assist your workforce with faster solutions and avoid downtime.
  • View the live, high-definition video stream of your far-off  client's smartphone to instruct them from your workplace.
  • With AR annotations, you and your clients can augment the live camera feed with additional virtual information. Other annotation tools are available for writing and drawing on screens.
  • AR assists in overcoming geographic boundaries and can evaluate the problems without travelling, saving money and time.
  • Improve your remote assistance by interacting with your customer via voice and text chat.
  • Quick remote assistance with AR support enables non-experts to self-serve and independently fix problems.
  • In AR annotations, precise and detailed instructions will aid in error-free support and maintenance.
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Level up your support
team with AR Genie

AR is the best solution for businesses looking to automate product support and maximise growth. By incorporating computer vision and object recognition, the information about the user's surroundings in the real world becomes interactive and digitally rich.

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Support team
visual assistance tools

Better customer support with an extra set of eyes

Facilitate customer issues in real time with a mobile app that can securely bridge communication with a live video so that support agents can properly diagnose your customer's needs.

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Our clients love us. We love them more.

Support Genie Insights

Why your team will fall in love with Support Genie?

AR Genie Icon
AR Genie Remote Assistance
Augmented Reality remote support to fix issues immediately.
AR Manual
AR Manual
AR-powered, enhanced and interactive guides with virtual instructions.
AR Self-Service
AR Self-Services
AR-enabled, automated self-doing guidance.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Object Detection
Computer vision technology can find, locate, and track the object.
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Ticketing System
Integrate all communications channels into one platform.
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SDK
Adapts to your existing platform lets you stay ahead of the curve.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity by 2X

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