AR Genie Remote Assistance

With the help of Augmented Reality,
AR Genie's remote support system
makes it simple, quick, and secure
to locate issues and find solutions
from any location in the world.



time fix rate


First Time Fix
Rate/Reduced Repeat Rate

save time & effort


Saves time and effort

extended expert reach


Extended Expert Reach

enhances customer satisfaction


Enhances customer satisfaction

Augmented Reality Technical And Remote Visual Support

AR Genie is a technical and remote visual support solution that offers simple, quick, and secure augmented reality (AR) services for remote visual assistance. With the help of 3D annotations, live video, audio, file sharing, and chat, you can remotely diagnose and resolve issues for your clients.

Field Service Technician

Engineers can use AR Genie to provide
their expertise to customers without paying for
the expenses and inconvenience of travel.

Customer service

Technical support agents will be able to
see what the customer is seeing firsthand, allowing
them to resolve issues quickly and easily.

Training and Support

Create work instructions using AR Genie without
any prior knowledge, coding, or scripting.
AR customer experience

Features of Augmented Reality Remote Assistance

Anywhere you identify and solve your customer's problems
  • Draw, highlight, text, arrow, and circle over real-world objects with 3D Annotation Tools
  • Real-time information sharing
  • Record and share videos with annotations like drawings, texts, shapes, etc. using a smartphone
  • Remote Support expedites problem resolution
  • Combine chat with real-time streaming of audio, video, and files
  • Enhance Customer Satisfaction
  • Support iOS and Android mobile devices

Better customer service is the key

AR Genie for customer support increases the percentage of first-time resolutions by providing better real-time remote visual assistance from anywhere in the world.
AR faster icon

59% faster

Resolved problems without the
interference of field service.
AR increase icon

65% increase

Majority of incidents are resolved
within one business day.
AR less icon

75% less

It saves money and cuts travel time

Why your team will fall in love with SupportGenie?

Contemporary business difficulties require
contemporary AR remote assistance solutions.

Get going right away.
start YOUR free Trail !