Self Service Support Solution with Augmented Reality | Support Genie

Resolve issues with
AR self service

Empower your customers to do
diagnostics, installations, and repair.

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Enhanced customer

Enhanced customer
experience with AR

Augment your response to customer issues beyond the screen remotely.
Add 3D markers and tags to the real world to show your customers critical reference points.
Real-time support keeps your customers engaged and happy without needing to wait for a service agent.
Support team can respond instantly to fix breakdowns and issues remotely.
Companies get the advantage of AR experiences to drive customer engagement.

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Enabling your customers
with AR self service

Turn many preliminary support processes into self service tasks.
Deploy a product knowledge base to help your customers understand and resolve issues on their own.
Knowledge base consists of virtual designs and tutorials, to visualize a product in the real world.
Eliminate long-winded telephonic and email communications.
Resolves issues without dispatching at-home service and reduce product returns.

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Enabling AR self-service

Support Genie uses augmented reality to help your customers understand product features and even make DIY repairs.

Deploy AR for an amazing customer experience

Capabilities to interact in 3D with customers.
Native ARKit and ARCore architectures for iPhone and Android devices.
Backend support to add live video and chat capabilities.
AR-powered by artificial intelligence and machine learning.
WebAR can be deployed on a product app or on the web.

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Why your team will fall in love with Support Genie?

AR Genie Remote Assistance

Augmented Reality remote support to fix issues immediately.

AR Manual

AR-powered, enhanced and interactive guides with virtual instructions.

AR Self-Services

AR-enabled, automated self-doing guidance.

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Live Visual Assistance

Resolve customer issue visually, quickly & easily.

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Object Detection

Computer vision technology can find, locate, and track the object.

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Ticketing System

Integrate all communications channels into one platform.

SDK

Adapts to your existing platform lets you stay ahead of the curve.

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Auto Assignment of Tickets

Organize support tickets to scale your customer support process.

Analytics

Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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