Resolve issues with
AR self service

Empower your customers to do
diagnostics, installations, and repair.

Enhanced customer

Enhanced customer
experience with AR

  • Augment your response to customer issues beyond the screen remotely.
  • Add 3D markers and tags to the real world to show your customers critical reference points.
  • Real-time support keeps your customers engaged and happy without needing to wait for a service agent.
  • Support team can respond instantly to fix breakdowns and issues remotely.
  • Companies get the advantage of AR experiences to drive customer engagement.

Enabling your customers
with AR self service

  • Turn many preliminary support processes into self service tasks.
  • Deploy a product knowledge base to help your customers understand and resolve issues on their own.
  • Knowledge base consists of virtual designs and tutorials, to visualize a product in the real world.
  • Eliminate long-winded telephonic and email communications.
  • Resolves issues without dispatching at-home service and reduce product returns.
Enabling AR self-service
Support Genie uses augmented reality to help your customers understand product features and even make DIY repairs.

Deploy AR for an amazing customer experience

  • Capabilities to interact in 3D with customers.
  • Native ARKit and ARCore architectures for iPhone and Android devices.
  • Backend support to add live video and chat capabilities.
  • AR-powered by artificial intelligence and machine learning.
  • WebAR can be deployed on a product app or on the web.

Why your team will fall in love with Support Genie?

AR Genie Icon
AR Genie Remote Assistance
Augmented Reality remote support to fix issues immediately.
AR Manual
AR Manual
AR-powered, enhanced and interactive guides with virtual instructions.
AR Self-Service
AR Self-Services
AR-enabled, automated self-doing guidance.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
Object Detection Icon
Object Detection
Computer vision technology can find, locate, and track the object.
Ticketing System Icon
Ticketing System
Integrate all communications channels into one platform.
SDK Icon
Adapts to your existing platform lets you stay ahead of the curve.
Auot assisgnment icon
Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

Get started now