Visually resolve issues using AR Self Service

Augumented Reality is taking Customer Experience to the Next Level. Enhanced AR-powered technology by Artificial Intelligence harnessed by companies and manufactuers are enabling their customers with the power to do self-service.

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AR Improves Customer Experience

  • AR helps companies solve customer issues beyond the screen remotely..
  • AR allows companies to add 3D markers and tags to the real world to help customers see what is being referred to.
  • The support is provided in real-time. Customers looking for help don't have to wait for service personnel to show up.
  • The Support team can respond instantly to fix breakdowns and issues remotely.
  • Companies get the advantage of AR experiences to drive customer engagement.
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Enabling AR Self-service

  • AR helps turn many preliminary support processes into self service tasks.
  • Customers can easily access the company's AR knowledge base through their smartphones to understand a product better and resolve issues on their own.
  • AR knowledge base consists of virtual lifelike designs of the product along with virtaual tutorials, enabling customers to visualize a product in the real world.
  • AR eliminates long-drawn-out telephonic and email communications, ensuring that the support staff quickly comprehends.
  • AR solves the issues without visiting the customer's location.
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Support Genie AR Features

  • Capabilities to Interact in three-dimensionally with customers.
  • Dedicated AR running on the native ARKit and ARCore architectures for iPhone and Android devices..
  • Support for Live Video and Chat.
  • AR-powered by Machine learning and AI.
  • WebAR is ready to use without the need for a mobile app.
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Why your team will fall in love with Support Genie?

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Live Chat
Real time chat multimedia communication over web or mobile apps.
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SMS
SMS Chat and Bots with support for phone numbers from over 30 countries.
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Visual Assistance & Live Video
Help resolve customer issue visually, quickly & easily.
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Chat Bots
Be there for your customers 24/7. AI conversational chat bots with latest enhancements in Natural Language Understanding.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Live Chat and Bots for Facebook Messenger, one of the most uncluttered social media platform to help resolve customer queries.
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Ticketing System
Better manage customer issues with a Ticketing System built for Omni Channel Communication.
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Auto Assignment of Tickets
Automatic assignment of tickets through advanced algorithms.
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Analytics
Helps to monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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