AR Self-Service

Visually resolve issues using AR Self Service

Augumented Reality is taking Customer Experience to the Next Level. Enhanced AR-powered technology by Artificial Intelligence harnessed by companies and manufactuers are enabling their customers with the power to do self-service.

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AR Improves Customer Experience

AR helps companies solve customer issues beyond the screen remotely..
AR allows companies to add 3D markers and tags to the real world to help customers see what is being referred to.
The support is provided in real-time. Customers looking for help don't have to wait for service personnel to show up.
The Support team can respond instantly to fix breakdowns and issues remotely.
Companies get the advantage of AR experiences to drive customer engagement.

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Enabling AR Self-service

AR helps turn many preliminary support processes into self service tasks.
Customers can easily access the company's AR knowledge base through their smartphones to understand a product better and resolve issues on their own.
AR knowledge base consists of virtual lifelike designs of the product along with virtaual tutorials, enabling customers to visualize a product in the real world.
AR eliminates long-drawn-out telephonic and email communications, ensuring that the support staff quickly comprehends.
AR solves the issues without visiting the customer's location.

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Support Genie AR Features

Capabilities to Interact in three-dimensionally with customers.
Dedicated AR running on the native ARKit and ARCore architectures for iPhone and Android devices..
Support for Live Video and Chat.
AR-powered by Machine learning and AI.
WebAR is ready to use without the need for a mobile app.

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