Augmented Reality Technology for Hardware Support | Support Genie

Augmented Reality built
for hardware support

Self-guidance for basic installation, DIY maintenance or product onboarding.

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AR Product

AR product manuals enhances your customer support

Product manuals and interactive guides with step-by-step instructions, sent to your customer's phone.

AR solves complex issues quickly, without external assistance.
You customers don't need to shuffle through a multi-page paper manual to locate the answers they need.
Overlay animations into their world to simulate & simplify the process.
Visual operational guides offer guidance prior to product installation.
Tutorials on DIY maintenance without training or technical expertise.
Reduce your carbon footprint and help the environment by not printing anything that is frequently thrown away.

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AR gives the customer experience
a whole new meaning

Ensures precise and easy-to-follow guides by replacing printed manuals.
Designed with interactive visuals, 3D models and reduce many complexities.
User guides, maintenance, unboxing devices, or problem-solving.
Easily accessible on mobile apps or on the web.
Easier to understand product support with a visually immersive experience.
Save time on searching technical documents and offers a quick overview.
Give your customer an overview of their new product functionalities.
365/24/7 accessibility.
Reduce maintenance time and improve results.

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AR customer experience

AR manual features

Customer access to hardware manuals on any platform at anytime.
AI machine vision technology and deep learning self-learns and identifies product brands and models.
Pair object recognition with your product app or cloud-based environment for an intuitive support solution.
Interactive manuals are designed in 3D to bypass the language barrier and reduce support related complications.
Enhance critical areas on your devices with 2D & 3D visual guides ― the biggest advantage for customer support.

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Why your team will fall in love with Support Genie?

Live Chat

Multimedia communication over web or a mobile app.

SMS

SMS with support for phone numbers from around the world.

visual assistance icon

Live Visual Assistance

Resolve customer issue visually, quickly & easily.

Chatbot

AI conversational chatbot that never sleeps.

WhatsApp

A secure way to communicate & built trust among customers.

Facebook Messenger

Integrate social media channels to help resolve customer queries.

Ticketing System

Integrate all communications channels into one platform.

Auto Assignment of Tickets

Organize support tickets to scale your customer support process.

Analytics

Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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