Augmented Reality built for hardware support

Self-guidance for basic installation, DIY maintenance
or product onboarding.

AR Product

AR product manuals enhances your customer support

Product manuals and interactive guides with step-by-step instructions, sent to your customer's phone.
  • AR solves complex issues quickly, without external assistance.
  • Eliminate the need for a multi-page paper product manual to locate relevant information.
  • Overlay animations into their world to simulate & simplify the process.
  • Visual operational guides offer guidance prior to product installation.
  • Tutorials on DIY maintenance without training or technical expertise.
  • Reduce your carbon footprint and help the environment by not printing anything that is frequently thrown away.
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AR adds another dimension to your customer experience

  • Ensures precise and easy-to-follow guides by replacing printed manuals.
  • Designed with interactive visuals, 3D models and reduce many complexities.
  • User guides, maintenance, unboxing devices, or problem-solving.
  • Easily accessible on mobile apps or on the web.
  • Easier to understand product support with a visually immersive experience.
  • Save time on searching technical documents and offers a quick overview.
  • Give your customer an overview of their new product functionalities.
  • 365/24/7 accessibility.
  • Reduce maintenance time and improve results.
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AR customer experience

AR manual features

  • Customer access to hardware manuals on any platform at anytime.
  • AI machine vision and deep learning technology is designed to identify product brands & models.
  • Pair object recognition with your product app or cloud-based environment for an intuitive support solution.
  • Interactive manuals are designed in 3D to bypass the language barrier and reduce support related complications.
  • Enhance critical areas on your devices with 2D & 3D visual guides ― the biggest advantage for customer support.
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Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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