Assist
Customers with Live Visual Assistance

Support Genie's live chat system makes visual customer support possible. Visual assistance is the quickest way to resolve customer issues.

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video support

Smart Links for Video Support

The best tool for customer support is already in your customer’s hands. Seeing your customer's issues with video is as simple as sending them a web link via text. Clicking on the link starts a video session from their mobile phones.

Get the linkSupport Eye by Support Genie sharing link to sent a customer as an invitation to chatSupport Eye by Support Genie see when they open the link and start a video call

Annotate & Capture Images from Live Video

  • Capture Images from Live Video
  • Annotate the image by adding text or drawings
  • Send the annotated images back to the customer to explain what they need to do.
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capture images
Video support apps

Video Support from your iOS/Android Apps

Add Live Chat and Video support to your iOS/Android apps with SupportGenie SDKs for Android and iOS.
  • Easy to add to your App code
  • Java/Kotlin based SDK for Android apps
  • Objective C & Swift support for iOS apps
  • Compatible with Android > 5.0 and IOS > 9.0
  • Support for Live Video and Chat
  • Support for Chatbots
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Why your team will fall in love with Support Genie

Live Chat
Real time chat multimedia communication over web or mobile apps.
SMS
SMS Chat and Bots with support for phone numbers from over 30 countries.
Visual Assistance & Live Video
Help resolve customer issue visually, quickly & easily.
Chat Bots
Be there for your customers 24/7. AI conversational chat bots with latest enhancements in Natural Language Understanding.
WhatsApp
A secure way to communicate & built trust among customers.
Facebook Messenger
Live Chat and Bots for Facebook Messenger, one of the most uncluttered social media platform to help resolve customer queries.
Ticketing System
Better manage customer issues with a Ticketing System built for Omni Channel Communication.
Auto Assignment of Tickets
Automatic assignment of tickets through advanced algorithms.
Analytics
Helps to monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

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