Live visual assistance
for customer support

Meet your customers anywhere to resolve
complex issues with your hardware and IoT connected devices.
video support

Smart links for video support

Provide your customers with answers to their complex issues with IoT hardware and connected devices with live video assistance.

Annotate images from
live video

  • Link customers with your support team to visually get a better scope of product issues with live video.
  • Screenshot & highlight troubled areas with shapes or instructional text.
  • Send annotated images back to the customer with step-by-step instructions.
capture image
video support

Leverage video support within your product app

Add chat capabilities and live visual assistance to your existing customer app with an SDK.
  • Adaptable to any mobile app for an enhanced customer experience.
  • Java/Kotlin based SDK available for Android apps.
  • Objective C & Swift support for iOS apps.
  • Compatible with Android > 5.0 & iOS > 9.0.
  • Back-end integration for live video and real-time chat.
  • Video support will reduce your average response time by 300%.

Why your team will fall in love with Support Genie?

AR Genie Icon
AR Genie Remote Assistance
Augmented Reality remote support to fix issues immediately.
AR Manual
AR Manual
AR-powered, enhanced and interactive guides with virtual instructions.
AR Self-Service
AR Self-Services
AR-enabled, automated self-doing guidance.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
Object Detection Icon
Object Detection
Computer vision technology can find, locate, and track the object.
Ticketing System Icon
Ticketing System
Integrate all communications channels into one platform.
SDK Icon
Adapts to your existing platform lets you stay ahead of the curve.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

Get started now