Live visual assistance
for customer support

Meet your customers anywhere to resolve complex
issues with your hardware and IoT connected devices.
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video support

Smart links for video support

Provide your customers with answers to their complex issues with IoT hardware and connected devices with live video assistance.

Get the linkSupport Eye by Support Genie sharing link to sent a customer as an invitation to chatSupport Eye by Support Genie see when they open the link and start a video call

Annotate images from
live video

  • Your support team can see what your customers see from live video.
  • Screenshot & highlight troubled areas with shapes or instructional text.
  • Send annotated images back to the customer with step-by-step instructions.
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capture image
video support

Leverage video support
within your product app

Add chat capabilities and live visual assistance to your existing customer app with an SDK.
  • Adaptable to any mobile app for an enhanced customer experience.
  • Java/Kotlin based SDK available for Android apps.
  • Objective C & Swift support for iOS apps.
  • Compatible with Android > 5.0 & iOS > 9.0.
  • Back-end integration for live video and real-time chat.
  • Video support will reduce your average response time by 300%.
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Why your team will fall in love with Support Genie?

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Live Chat
Multimedia communication over web or a mobile app.
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SMS
SMS with support for phone numbers from around the world.
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Live Visual Assistance
Resolve customer issue visually, quickly & easily.
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Chatbot
AI conversational chatbot that never sleeps.
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WhatsApp
A secure way to communicate & built trust among customers.
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Facebook Messenger
Integrate social media channels to help resolve customer queries.
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Ticketing System
Integrate all communications channels into one platform.
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Auto Assignment of Tickets
Organize support tickets to scale your customer support process.
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Analytics
Monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity

Get started now

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