The best tool for customer support is already in your customer’s hands. Seeing your customer's issues with video is as simple as sending them a web link via text. Clicking on the link starts a video session from their mobile phones.
HOW IT WORKS? SIMPLE
Generate a link through which your customer can connect with you on a video call.
Send that link to your customer as an invitation through sms or mail.
When they open the link and start video call. You both will be connected.