It's time for customer support to catch up to the 21st century. Strengthen your relationships with your customers while increasing revenue for your business. Support Genie is the hardware support solution built with Augmented Reality and AI.
Over the past twenty years, the world has seen major changes in the way we communicate. Today, new technologies are influencing consumer behavior and their preferences.
Customers demand an easier, more effective and quicker response to their issues with consumer technology. Yet, many companies are not providing an updated support solution to their complex issues. The misconception that e-mail or phone-based solutions are still relevant is far from truth. The complexities of new technology require more resources because many issues are often visual-in-nature.
We recognized this limiting factor and built a platform that brings customer support departments into the 21st century.
A powerful platform was designed to meet the demands of today’s end user with advancements in augmented reality and artificial intelligence.
Support Genie empowers customer support teams to resolve customer support issues effectively. AI paired with AR, is the ultimate one-two combination for quickly resolving hardware problems, de-escalating customer problems quicker and improved customer satisfaction.
"What really impresses me with Support Genie is how they seem to be one step ahead of the competition. Their AR and visual assistance is incredibly progressive and works perfectly across all devices."
"Support Genie helped improve our customer service satisfaction by 70% over the last 8 months. Couldn't be more satisfied!"
"The ability to combine Support Genie with an AR component that fixes and resolves a large number of client concerns, allowing them to troubleshoot without dispatching technicians."
"Support genie enables our agents to serve our clients with a more effective and efficient service as well as a better customer experience."