We Help You Automate Your Customer Support

Engage with audio, text and visual aids in real time to facilitate customer issues with ease.

Mobile apps can securely bridge communication with a live video stream so that support agents can properly visualize and diagnose your customer's issues.

visual assistance tools

Visual Assistance Tools To See Your Customer's Problems Live

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Why your team will fall in love with Support Genie?

Live Chat
Real time chat multimedia communication over web or mobile apps.
SMS
SMS Chat and Bots with support for phone numbers from over 30 countries.
Visual Assistance & Live Video
Help resolve customer issue visually, quickly & easily.
Chat Bots
Be there for your customers 24/7. AI conversational chat bots with latest enhancements in Natural Language Understanding.
WhatsApp
A secure way to communicate & built trust among customers.
Facebook Messenger
Live Chat and Bots for Facebook Messenger, one of the most uncluttered social media platform to help resolve customer queries.
Ticketing System
Better manage customer issues with a Ticketing System built for Omni Channel Communication.
Auto Assignment of Tickets
Automatic assignment of tickets through advanced algorithms.
Analytics
Helps to monitor, increase efficiency and achieve new insights.

Improve your team's communication and productivity by 2X

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Support Genie Insights

Team
February 21, 2021

5 Ways in Which Small Businesses Can Benefit From the New-Age Help Desk Services

AI has the capability to significant empower customer service and its adoption at the help desk front makes for a super-efficient customer support.

Team
November 16, 2020

Good Data is the Foundation for AI Innovation

AI has an all-encompassing nature when it comes to satisfying the innovation equation.

Tech
March 20, 2021

Video Customer Support and 3 Ways It Is Changing the Customer Service Industry

The best part about video customer support is that it doesn't require sophisticated technology and still manages to personalize the customer experience like none other.

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contactus@supportgenie.io+1 (415) 448 7340
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